Core 2 PBQ 1: Malware Removal Process

Place the malware response steps in the correct order and choose the best first action.

A+ Core 2 PBQ

Scenario

A user reports pop-ups, browser redirects, slow performance, and unknown startup programs. You suspect malware.

Ticket Details

Device: Accounting-PC-07
Symptoms: Browser redirects, high CPU, suspicious download.

Available Actions

Identify symptoms
Quarantine system
Disable System Restore
Remediate system
Schedule scans and updates
Educate user

Answer the PBQ

Instructor Answer

First action: Identify and research malware symptoms.

Best sequence: Identify symptoms, quarantine, disable System Restore when appropriate, remediate, schedule scans and updates, then educate the user.