Scenario
Michael reports intermittent backup failures after system updates. Network and storage issues were ruled out. Monitoring shows BackupPro 4.2.1, memory utilization at 90-95% during backups, and wuauclt.exe constantly consuming high memory. BackupPro 4.2.2 includes performance fixes for conflicts with Windows Update.
Your task: Review the evidence and select the best analyst response for each field.
| Evidence | Details |
|---|---|
| Symptom | Backup timeouts during backup window |
| Resource data | Memory utilization reaches 90-95% |
| Process | wuauclt.exe using about 1,245 MB |
| Software | BackupPro 4.2.1 installed; 4.2.2 available |
Analyst Decisions
Instructor Answer
- The failures are tied to high memory use during backup windows, not network or storage.
- wuauclt.exe is the Windows Update client consuming memory and causing contention.
- BackupPro 4.2.2 includes fixes, so upgrading and avoiding update overlap are reasonable remediations.